Luxco Energy has top management commitment to service provision. We manage sales and installation of world class solar systems and ensure customer satisfaction, which is expressed in our publicly available quality policy.
The core focus of Luxco Energy is to supply the most advanced solar PV systems and products to the Australian retail, residential and commercial markets. As part of this commitment the company maintains international certification for ISO9001 of its business processes an accredited third-party certification body.
We ensure that our products, processes and services are aligned to our quality objectives; which comply with requirements. Further, we believe in meeting or exceeding our customer requirements and expectations in a proactive, professional & cost effective manner.
To achieve this objective we will:
1. Establish and maintain a Quality Management System in accordance with AS/NZS ISO 9001
2. Set objectives and targets to measure our performance and identify opportunities for improvement
3. Provide adequate resources to continually review and improve our business process
4. Encourage all people to integrate quality management into the way we work and promote its application as a method for continual improvement within their area of responsibility
5. Actively seek performance feedback from our customers and address opportunities for improvement that are identified